Questions & Answers
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Shopping Information
Delivery charges depend on your location and order value. Any applicable shipping fees are transparently shown at checkout before you place the order.
After placing an order, your invoice will be sent to your registered email. You can also view and download it from your account under “My Orders.”
UrbanGadget usually delivers orders within 3–7 business days across India. Delivery time may vary slightly based on your location.
Yes, UrbanGadget products can be gifted. If gift options are available during checkout, the package will not include pricing details.
Once your order is confirmed, it goes through quality checks, secure packaging, and is then shipped. You’ll receive tracking updates until delivery.
We offer a 7-day return policy for defective or damaged products. Items must be unused and in original packaging. Our support team will guide you through the return process.
Payment Information
Once your return or cancellation is approved, the refund is processed to your original payment method. Refunds are usually completed within 5–7 business days.
Yes. You can request a return within 7 days of delivery if the product is damaged, defective, or not working properly. Our support team will assist you with the process.
Yes. All approved refunds are credited back to the same payment method used during checkout, including UPI, debit/credit cards, net banking, or wallets.
UrbanGadget accepts UPI, debit cards, credit cards, net banking, and other secure online payment options available at checkout.
Yes. We ensure that the product delivered matches the images and specifications displayed on our website. Minor packaging changes may occur due to product updates.
If your payment fails and the amount is deducted, it is usually auto-refunded by your bank within 3–5 business days. If not, please contact our support team.
Orders and Returns
Delivery charges depend on your location and order value. Any applicable shipping fee will be clearly shown at checkout before placing the order.
UrbanGadget typically delivers within 3–7 business days across India. Delivery costs, if any, are calculated automatically during checkout.
Most orders are delivered within 3–7 working days. Delivery times may vary slightly depending on your city or courier availability.
Once you place an order, you’ll receive a confirmation email. The product is quality-checked, securely packed, shipped, and tracking details are shared until delivery.
You can request a return within 7 days of delivery for damaged or defective products. Please contact UrbanGadget support to initiate the return process.
Returned items must be unused and in original packaging. After inspection, eligible refunds are processed to the original payment method within 5–7 business days.